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Customer Service Area Manager

Location
Richmond, Texas
Job Type
Permanent
Posted
1 Aug 2022
D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at for more information.

D.R. Horton, Inc. is currently looking for a Customer Service Area Manager for their Warranty Department. The right candidate will be responsible for managing a group of Customer Service personnel in a specific geographic area and for the delivery of quality warranty service and homeowner satisfaction.

Essential Duties and Responsibilities

Plan and direct warranty activities of the Customer Services Technicians, Customer Service Assistants, and other staff as assigned specific geographical areas
Meet with homeowners and/or subcontractors to resolve warranty disputes
Assist with developing and continually update Customer Service department policies and procedures and Homeowner's Manual
Monitor, maintain and enforce all budgets
Set appointments with homeowners pertaining to items deemed not warrantable
Manage a staff of customer service representatives and ensure that customers are retained, satisfied and that their needs are fulfilled
Responsible for designing and implementing improved processes and operational policies
Recommend changes to products or services to fulfill customer needs
Total involvement with training, communication and development of all service personnel
Review every service request, manage assignments and offer preliminary guidance as needed to properly prepare the warranty service manager for working each claim
Meet with homeowners and subcontractor when necessary to resolve issues
Constantly work toward lowering average completion time for requests and service satisfaction for homeowners

Supervisory Responsibilities

Directly manages two or more employees in the Customer Service Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

Education and/or Experience

Bachelor's degree (B. A.) from four-year college or university; or four to six years related experience and/or training; or equivalent combination of education and experience.
Must have a vehicle, a valid driver's license, and be willing to travel.

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including vision, medical and dental. Build YOUR future with D.R. Horton, America's Builder.

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Job: Warranty

Primary Location: TX-Richmond

Organization: Home Builder

Schedule: Full-time

Job Posting: Jul 22, 2022, 2:37:51 PM
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Details

  • Job Reference: 674020038-2
  • Date Posted: 1 August 2022
  • Recruiter: D.R. Horton
  • Location: Richmond, Texas
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent