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Director of Customer Service (North of Chicago)
- Chicago, Illinois
- Job Type
- 1 Aug 2022
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Director of Customer Service
12355 Uline Way, Kenosha, WI 53144
Challenge yourself and achieve greatness at a company renowned for stellar customer service. The Director of Customer Service guides and develops a professional team of customer service representatives, leading them as they continue Uline s relentless commitment to its customers. This position reports to the Vice President of Customer Service.
Better together than apart. This position is on-site, and we are looking for good people who share our passion.
Direct the daily operations of Uline s Customer Service area.
Oversee the analysis of reports, audits and project quotas, identifying problems and improving procedures and standards.
Communicate procedures and policies to Uline s branches across North America.
Oversee and manage capital and operating budgets.
Build relationships with IT, Recruiting, Executive Operations and branch managers.
Bachelor's degree. Major in business or related field preferred.
7+ years of customer service leadership experience.
Excellent problem-solving and analytical skills.
Available for travel to branch and international locations.
Complete insurance coverage that includes medical, dental, vision and more.
401(k) with 5% employer match.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Bonus programs that include annual performance, sales goals and profit sharing.
First-class fitness center.
Beautifully maintained walking trails.
Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,500 employees across 12 locations, it's time you joined Uline.
Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
- Job Reference: 674022592-2
- Date Posted: 1 August 2022
- Recruiter: Uline
- Location: Chicago, Illinois
- Salary: On Application
- Sector: Call Centre / Customer Service
- Job Type: Permanent