Apply for this job now

Family Support Navigator

Norwich, Connecticut
Job Type
27 Jul 2022


The Family Support Navigator (FSN) provides support to individuals connected to REACH clients including but not limited to male partners, single parents, grandparents, LGBTQ+ partners, and families. The FSN will work in partnership with the Women s Recovery Navigator (WRN) and/or carry their own case loads. The FSN provides outreach, engagement, case management, recovery coaching and community connections to treatment and recovery support resources including but not limited to male partners, single parents, grandparents, LGBTQ+ partners, and families connected to women in the REACH (Recovery, Engagement, Access, Coaching & Healing) Program and/or those individuals who are directly referred to REACH. The primary goal of the FSN is to help identify, engage, connect and support individuals in the community who are impacted, directly and/or indirectly, by substance use disorders or co-occurring disorders. Early intervention is provided to support the person s recovery needs and increase connections to community-based treatment and/or resources. The Family Support Navigator (FSN) provides holistic case management services to maximize the likelihood of client success; increase the rate of client engagement in the recommended services; support successful client treatment outcomes; assist the client to receive quality treatment services in an appropriate treatment setting; and support the client in increasing their recovery capital and/or community based supports. The FSN works from a strengths perspective providing and coordinating a full array of recovery case management services to individuals. This position will represent ABH and its services in a positive and professional manner and adhere to ABH s best practices, guidelines, policies and procedures as established, promoting ABH as a leader in behavioral healthcare in all interactions and work.


  • Assist the clients in developing and promoting healthy connections to children, family, significant others and their community;
  • Work in the community outreaching and engaging individuals impacted directly or indirectly by substance use disorders or co-occurring disorders, establishing and maintaining community connections, and facilitating connections between the two;
  • Help connect clients to services aimed at enhancing their recovery plan while supporting their goals as they develop a safe support network;
  • Provide education, advocacy, coaching and mentorship;
  • Make engagement attempts with clients in various community settings, including clients home, shelters, soup kitchens or birthing centers. Efforts may include attempts to contact clients via home visits and /or letters to last known address, phone calls, visits to shelters or soup kitchens, collaboration with DMHAS, other case managers, and visits to treatment agencies;
  • Assist with service planning for non-clinical needs (e.g., housing, employment, childcare referrals);
  • Assistance with arranging transportation to treatment appointments and other community supports;
  • Transportation of the client to essential appointments when no other arrangement is timely or/and practical and such transport can be safely achieved;
  • Assistance in accessing community support services;
  • Assistance in accessing urgent and standard basic needs supports;
  • Face to face and telephonic supportive case management ;
  • Build and maintain referrals and contacts with culturally relevant organizations and individuals such as the following, as needed, to establish and maintain adequate community supports: vocational providers, employers, housing agencies, landlords; health care providers; probation/parole officers, crisis intervention services, hospital emergency departments, family members and other natural supports; interpreter services; faith communities (e.g. Churches, etc.), and self-help groups;
  • Provide a full array of case management services, including services that guide the course of client treatment through various levels of care. Including, but not limited to the following: Intake appointment scheduling, review of treatment history, arrange and attend case coordination meetings with clients, social workers, and treatment providers to assure that appropriate issues are being addressed in treatment; In-person and/or phone contact to acute service providers to participate in treatment and discharge planning with the client and provider.
  • Carry a cell phone during working hours (8:30 a.m. - 5:00 p.m.) and respond to all urgent calls within 30 minutes and all routine calls as soon as possible;
  • Provide transportation to clients, using personal vehicles;
  • Maintain internal communications by notifying supervisors with all relevant client or program-based information;
  • Document all recovery management activities within required time frame and in required format including documentation of all client related activities into electronic database as required by DMHAS;
  • Attend all required staff, supervision and training meetings;
  • Maintain confidentiality of all client protected health information and adhere to all HIPPA related policies and procedures;
  • Demonstrate ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;
  • Perform other tasks/responsibilities as required to support the business operations.


  • Associate s Degree in Human Services or related field or equivalent combination of 4+ years of lived personal and/or familial experience & a minimum of 2 years of sobriety;
  • A person with familial lived experience and/or self-identified person in recovery (substance use or co-occurring disorder) who has maintained a minimum of 2 years of sobriety;
  • Willingness to use lived experience to help others
  • Recovery-oriented training certification or will complete (within 2 months of hire);
  • Working knowledge of the recovery community, including 12-step facilitation
  • Demonstrates extensive knowledge of recovery-based supports, both traditional and non- traditional, and demonstrates the ability to integrate these resources into case management work;
  • Working understanding of substance use and mental health disorders and how these diagnoses may impact recovery;
  • Demonstrated knowledge and understanding of the role and impact of trauma, gender, and sexual orientation on all aspects of outreach, engagement, treatment and recovery
  • Ability to maintain an unbiased, working knowledge of methadone and other medication assisted treatment formulations as a tool to support recovery;
  • Working knowledge of women s issues and is comfortable discussing topics such as sexual and reproductive health including birth control and abortion, intimate partner violence, pregnancy, etc.
  • Demonstrated ability to work collaboratively with clients, their family, community partners and agency professionals;
  • Demonstrated ability to clearly document services provided
  • Experience working with women in recovery;


  • Demonstrated knowledge of engagement services, substance abuse, mental health services, parenting, women s issues, LGBTQ+ and community resources;
  • Bilingual skills preferred (English/Spanish);
  • Must have a valid driver s license and reliable transportation and be willing to transport clients in personal vehicle;
  • Proof of car insurance verifying minimum insurance coverage of $100,000/$300,000/$100,000;
  • Strong attention to detail; ability to work on multiple tasks and meet deadlines;
  • Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet;
  • Strong written and verbal communication skills required.
  • Attends annual Conflict of Interest training.


Apply for this job now


  • Job Reference: 669001114-2
  • Date Posted: 27 July 2022
  • Recruiter: Advanced Behavioral Health
  • Location: Norwich, Connecticut
  • Salary: On Application
  • Job Type: Permanent