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German Speaking Incident Operator

Location
Reading, Berkshire
Salary
£29,000 to £30,000
Job Type
Permanent
Posted
21 Sep 2022
The opportunity to use German to communicate between businesses and create new relationships. The opportunity to join a well known and busy company. Client Details Our Client uses highly sophisticated materials to produce extremely reliable products both for the major global industries as well as its end consumers. Description This German Speaking Incident Operator role will include the following duties: To handle all first line technical queries relating to hardware and solutions To take ownership of Key Account as a single point of contact To provide support and resolve issues over the phone To monitor and respond to the Incident Management email and chat inbox To escalate any issues to the appropriate second line support (Service Desk Analysts) if needed To log all queries via incident call management systems, updating call status where appropriate and closing calls once actions are complete To process orders To highlight and report on any areas of improvement Any other tasks as directedProfile The ideal candidate will: Be fluent in German - written and verbal Have service desk experience Have customer service experience Have a good telephone manner and communication Job Offer This is a permanent, full time role based in Reading There are 6 roles available Competitive benefits package There is hybrid working available - 3 days in the office, 2 days at home
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Details

  • Job Reference: 718107437-2
  • Date Posted: 21 September 2022
  • Recruiter: Page Personnel
    Page Personnel
  • Location: Reading, Berkshire
  • Salary: £29,000 to £30,000
  • Sector: I.T. & Communications
  • Job Type: Permanent