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Hire Controller

Trafford Park, Manchester
£24,000 to £28,000
Job Type
21 Sep 2022
Are you a confident individual with an excellent eye for detail? We are excited to be working with a forward-thinking, industry-leading company located in Trafford Park, Manchester. We are looking for Hire Controllers with business acumen who can show excellent communication skills and a 'can do ' attitude! If you believe you would be a great fit for this role and would like to join a small, dynamic team in Manchester, then apply now! Package and Benefits of a Hire Controller: Salary: £24,000 - £28,000 per annum Location: Trafford Park, Manchester Hours: Monday to Friday, 8.00am - 5.00pm and 1 in 4 Saturdays, 8.00am - 12.00pm 22 days holiday + bank holidays Conveniently located just 18 minutes from Central Manchester with various transport links Key Responsibilities of a Hire Controller: Provide first class customer service via telephone, email, social media and web chat Impartially and fairly investigate, record and respond to customer feedback including customer survey responses and complaints Effectively liaise with customers and wider business to resolve customer queries Accurately gather, update and record detailed information relevant to delivering a first class customer experience Delivering service excellence through the management of your own caseload of queries, exceptions and associated post sale activities Skills and Experience of a Hire Controller: Knowledge of equipment and Hire industry desirable not essential Experience providing first class customer service with an excellent telephone manner Confident with a personable nature to build rapport with customers and suppliers Ability to work flexibly in a fast-paced environment and prioritise work effectively Basic Microsoft Office skills including Word, Excel, and Outlook Self-motivated and conscientious with a positive attitude Commercial awareness with the ability to make informed decisions Good organisational and attention to detail Exceptional attention to detail If you live in the Manchester area and are interested in developing your skills as a Hire Controller, apply now! Red Recruitment (Agency)
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  • Job Reference: 718105988-2
  • Date Posted: 21 September 2022
  • Recruiter: Red Recruitment
    Red Recruitment
  • Location: Trafford Park, Manchester
  • Salary: £24,000 to £28,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent