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Membership Services Training Coordinator

Bamber Bridge, Lancashire
Job Type
20 Sep 2022
Membership Services Training Coordinator Based in Preston £25,000 - Pension Scheme, Life Assurance 4 times annual gross reference salary (after confirmation), 26 Annual Holidays 37 hours per week, Mon Thursday 8.30am-5pm and on Friday 8.30am-4.30pm Our client is a non-profit distributing, member-based association promoting knowledge and providing specialist services for construction and building services stakeholders. The Membership Services Training Coordinator requires flexibility and teamwork as the role is part of a small team. Membership is the foundation and heart of our client and through this membership, members can access knowledge and gain the competitive edge though our clients services which include: an information centre, library, bookshop, expert advice, networks, training, and events. This role is key to the smooth and efficient co-ordination and delivery of Membership Services, in particular the delivery of high-quality training To be successful in this role you will possess the following Skills and Knowledge: Previous experience of training or event management (desirable) Good knowledge and experience in operation of digital meeting and conferencing platforms (such as TEAMS, GoTo platforms) (desirable) Experience of working on multiple inhouse software systems Good verbal and written skills with ability to draft text High performing customer service skills preferably in a B2B environment Confident communicator, when dealing with customers, staff and stakeholders Highly organised with strong attention to detail Good problem-solving skills Ability to work on own initiative as well as part of a team Eagerness to achieve targets Key Responsibilities of the Membership Services Training Coordinator are:- Training & Events Contribute to the company s goal of developing and delivering high quality training and event experiences Assist in the promotion of training, including developing promotional content for the website and newsletters Research potential new training offerings, including helping to identify new training courses and trainers. First point of contact for all incoming training enquiries, establishing their training needs and identifying potential solutions Proactively contact customers to identify training needs and contacts Take ownership of the scheduling and arranging of the annual calendar of open training Coordinate logistics for delivery of training, including catering and appropriate instrumentation and equipment where required Liaise with lecturers, speakers and external venues as needed Co-ordinate the virtual delivery of online training courses and events Oversee day to day course management, capturing relevant data and records Process customer orders, including bookings, production of invoicing, taking payment, confirmations, certification and course closure in line with quality procedures Assemble delegate training materials Produce training statistics and reports from CRM as required
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  • Job Reference: 717192668-2
  • Date Posted: 20 September 2022
  • Recruiter: Recruits4u
  • Location: Bamber Bridge, Lancashire
  • Salary: £25,000
  • Sector: Construction
  • Job Type: Permanent