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Senior Admissions and Agent Coordinator (maternity cover)

Location
London
Job Type
Permanent
Posted
4 Sep 2022

Senior Admissions and Agent Coordinator (maternity cover)

Fixed Term

Abbey DLD Colleges consists of three high-quality sixth form colleges in the UK. DLD has been synonymous with quality education provision in an international setting since 1931. Today, thousands of students from over 50 countries apply to join Abbey DLD in Cambridge, Manchester or London. Our three colleges offer a vibrant, international setting, modern boarding provision and above all a Gold Standard sixth form education.

Our colleges offer a range of programmes including GCSEs, A Levels, Foundation and BTEC courses. Full details can be found on the Abbey DLD website .

The Abbey DLD Group of Colleges are part of the Alpha Plus Group. Our aim, as a Group, is to provide every child in our care with the best possible start in life. This ethos applies to the 20+ schools and colleges that make up the Alpha Plus Group. More information about Alpha Plus Group can be found here:

Job Purpose

The Senior Admissions and Agent coordinator is a key senior member of the International Admissions Centre (IAC) team, responsible for providing excellent customer service, administrative support and agent management and coordination. The post holder is also a key liaison with central finance to ensure commission payment are made accurately and on time. The Senior Admissions and Agent Coordinator is responsible for creating weekly excel reporting and plays a pivotal role in termly commission payments. Advanced excel capabilities are essential to this role.

Key responsibilities

Agent coordinator

  • Co-ordinate new agent contracts and set up new agency records in SIMS
  • Accurate data collection and analysis of student fees to generate agency commissions statements and calculate payments
  • Liaise with college Finance and Sales team to verify commission figures
  • Production of journal entries relating to commission cost
  • Deliver clear and accurate analysis of student data to support the Global Sales Team
  • Provide timely response to all agents and sales enquiries on agent payment

Admissions

  • Maintain and manage accurate agent data into database (CRM and SIMS)
  • Using college databases, to provide weekly sales reporting and ad-hoc reports on a regular basis
  • Scheduling agent commission payments for finance
  • Provide timely response to all agents and sales enquiries on agent payment
  • Carry out checks on applications for a range of Abbey DLD course offerings (eg minimum age and entry requirements, immigration checks)
  • Deal with all internal and external queries concerning the progress and status of an application
  • Provide a quality, customer focussed service, giving initial support and guidance on admissions policies and procedures to prospective students and agents.
  • Contribute to the execution of agreed service levels, including turnaround times, and chasing outstanding decisions as required.
  • Maintain accurate records in accordance with requirements, ensuring compliance and maintenance of relevant systems.
  • To support and co-operate with the teams to ensure the provisions of an effective and efficient admissions service for Abbey DLD Group of Colleges.
  • Undertake other duties as determined by the Head of International Admissions.

Skills and attributes

  • Excellent attention to detail and accurate data input
  • Ability to utilise excel functionality at an advanced level
  • An ability to work using one s own initiative as well as being a good team player
  • Ability to effectively multi-task in a fast-paced environment
  • Strong cross-cultural interpersonal skills, professional and friendly in person and phone presence
  • An ability to deal with a wide range of demanding individuals and of resolving problems quickly and calmly
  • Experience of prioritising and ability to balance a diverse workload while working with precision
  • Good organisational and time management skills; scheduling and prioritising multiple projects and tasks with varying deadlines
  • Excellent customer service ethos to enable effective delivery of services to internal and external stakeholders at all levels
  • Ability to manage change and respond positively to new challenges
  • Ability to manage information confidentially and sensitively

Experience

  • High working level of Excel essential
  • Experience in general office, clerical, or admissions environment preferred
  • Experience of using a CRM or database experience preferred
  • Experience in a customer service role
  • Knowledge and understanding of UKVI regulations preferred

APG is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants will be required to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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Details

  • Job Reference: 703947555-2
  • Date Posted: 4 September 2022
  • Recruiter: THE ALPHA PLUS GROUP
    THE ALPHA PLUS GROUP
  • Location: London
  • Salary: On Application
  • Bonus/Benefits: Competitive
  • Sector: Education
  • Job Type: Permanent