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Senior Business Analyst

Orono, Maine
Job Type
30 Jul 2022
Tilson is on a mission to build America's information infrastructure and we are seeking individuals from across the country to join us. Recognized on the Inc. 5000 list of fastest-growing private companies in the U.S. for eleven years in a row, Tilson is a high growth team of driven professionals with a national practice. We build high-performing teams who take on the largest and most impactful projects for our clients.

Position Details


The Senior Business Analyst focuses on maximizing business value from IT solutions by optimizing products to achieve business goals while maximizing return on investment. This position works with operational stakeholders to analyze and translate business needs into system solutions.

The Senior Business Systems Analyst also drives user adoption by analyzing data streams and usage, creating comprehensive and understandable documentation, conducting tailored training, and providing ongoing support to operations personnel.

Primary Responsibilities
  • Determines operational objectives by studying business functions, gathering information, and evaluating output requirements and formats.
  • Identifies gaps between current and future system state based on business practices and operational objectives.
  • Determines detailed system configuration enhancements by analyzing business requirements, constructing workflow charts and diagrams, studying system capabilities, and writing specifications.
  • Helps prioritize and facilitate backlog based on criticality, resources, and management goals.
  • Collects, analyzes, and summarizes system and operational data and trends through dynamic reports and dashboards to drive user adoption of system and enhancement functionality.
  • Provides ongoing application support to system users.
  • Provides guidance to front-level application support personnel.
  • Trains new and existing users on system functionality and enhancements.
  • Creates organized, understandable, and effective system and training documentation.
  • Focuses on continual improvement for internal IT processes and Tilson IT infrastructure
  • Analyzes potential partner relationships and other uses for the product.
  • Work hours are 8AM - 5PM Monday through Friday local time with occasional off-hour support required. Longer days are likely from time to time.

  • Proficiency with common business technologies.
  • Three to five years of relevant work experience.
  • Competency in the following areas:
    • Business Analysis
    • Project Management
    • Software Lifecycle Management
    • Data Management and Integration
  • Highly motivated team player with strong customer service orientation
  • Ability to work independently in an unstructured environment with little direction.
  • Strong interpersonal skills, including:
    • Verbal and written communication skills
    • High-level of responsiveness
    • Flexibility to switch from issue to issue and changing priorities
  • Ability to work with diverse cross-departmental stakeholders, instill product confidence and facilitate agreement.
  • Proven organizational skills
  • Ability to have fun and laugh at him/herself
  • Ability to travel domestically and internationally (up to 25% of time).
  • Bachelor's degree in IT or related field

We accomplish our mission with a team of experts working collaboratively on meaningful, impactful projects for our clients. Our team environment fosters intellectual curiosity, motivates employees, and cultivates talented people who work with purpose, mastery and autonomy. We strive to listen to our clients, partner with them as a team, and accept their goals as our own.

Tilson believes in Safety, Integrity, Accountability, Professionalism, Respect, and Composure. To learn more about Tilson, the benefits we offer and our values, we invite you visit our website or visit our LinkedIn, Glassdoor, or Facebook pages for an inside glimpse at our culture.

Successful candidates will be required to submit to criminal background check and may be subject to a drug screen.

Tilson is an Equal Opportunity Employer/Affirmative Action employer.
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  • Job Reference: 671938134-2
  • Date Posted: 30 July 2022
  • Recruiter: Tilson
  • Location: Orono, Maine
  • Salary: On Application
  • Sector: Banking & Financial Services
  • Job Type: Permanent