Apply for this job now

Senior Technical Assistant

Bracknell, Berkshire
Job Type
20 Sep 2022
The role: Our Client is a leading supplier of specialist test and measurement instruments to Industry since 1990. It has built its reputation by providing the most reliable and advanced test equipment from leading manufacturers supporting it with a high level of customer service, two UK laboratories and technical support to meet with its clients requirements and expectations. Appointed as an official distributor to over 20 of the leading manufacturers in the Test and Instrumentation market, we are able to offer a choice of the best instruments available to meet client requirements. The role of a Senior Technical Assistant is to support the testing, calibration and repair of electronic, mechanical, electromechanical, or electrohydraulic instruments and apparatus in use within the Instrument Solutions laboratory. Assisting the Quality Manager in ensuring continued conformity with quality procedures. The review & processing of customer calibration contracts from receipt through to delivery. As a Senior Technical Assistant your main duties will be: Operate in compliance with corporate policies. Where these require modification or extension, work with others to generate new versions that maintain consistency across the business areas Helping in the continued conformity with the requirements contained in ISO 9001 (BSI) and ISO17025 (UKAS) through procedures defined within the Quality Manual. These are to include the maintenance of the quality system through its organisation, record keeping, analysis and its continued development Following a period of training to become an approved (UKAS) signatory for the issue of calibration / test certificates and other quality documents Undertake promotional activities both on and off site whenever the need arises. This includes face-to-face meetings, attendance at exhibitions and participation within the clients training events The dealing with analysis of and maintenance, in conjunction with the Quality Manager, of customer complaints & corrective actions to ensure their satisfactory outcome and also to stop their reoccurrence The review & processing of customer calibration contracts from receipt through to delivery using bespoke software systems, along with the processing of all subsequent documentation including credits and any complaints on goods or services provided by the business. The processing of goods sent for repair or calibration with third party laboratories Provide support to the hire and sales teams during any periods of staff absence The answering of enquiries by phone, e-mail and/or via face to face contact. This may include, but not be limited to technical advice and or the generation of quotations Perform and/or organise preventative and corrective maintenance/calibrations of test apparatus and peripheral equipment The development of implementation of and ensuring the continued compliance of test/calibration methodologies using a variety of instrumentation/procedures including the use/creation of spreadsheets Confer with engineers, managers, and colleagues in order to assist with equipment installation, maintenance and repair techniques The analysis and reporting of test data, using mathematical formulas/spreadsheets The setting up of test equipment and the conduction of calibrations/trials at the clients Instrument Solutions laboratories and at other third party locations Disassemble and reassemble instruments and equipment, using hand tools, and inspect instruments and equipment for defects Inspect equipment, structures or materials to identify the cause of errors or other problems or defects The preparation and packing of items being sent to clients or third party laboratories Production of uncertainty budgets and general maintenance of the clients reference instrumentation and their associated records Work in a team promoting equality, diversity and inclusion Management of personal development through Company training courses personal and professional development Requirements The successful candidate: To be successful in this role you will possess the following Skills and Knowledge: Quality systems experience to ISO 9001 and ISO 17025 standards Ability to work to tight schedules unsupervised PC literate with a working knowledge of proprietary Microsoft software packages specifically Excel and Word Methodical with a practical ability and approach to construction activities Self confidence
Apply for this job now


  • Job Reference: 717193093-2
  • Date Posted: 20 September 2022
  • Recruiter: The Recruitment Group
    The Recruitment Group
  • Location: Bracknell, Berkshire
  • Salary: On Application
  • Sector: Engineering
  • Job Type: Permanent