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Service Coordinator

£25,000 to £27,000
Job Type
21 Sep 2022
Service Coordinator / Business Admin Key Responsibilities Within area of operation, the Service Coordinator will: Ensure all incoming service customer enquiries are handled efficiently and effectively in line with work instructions Respond to incoming customer service telephone calls, emails or requests Process customer quotation requests and follow-up on open quotations Process and oversee customer orders are in line with budgets from sales handover through to final invoicing Process Service Engineer timesheets & expenses for invoicing purposes Provide information and assistance regarding supply and availability of Spare Parts, Service Engineers and Modernisations Support Field Service coordination and liaise with all Service Engineers Liaise with ESC'S regarding engineer availability, quotations and orders Liaise with customer to ensure successful completion of orders, including communicating updates from ESC's to customers Perform general office administration tasks relative to Service department i.e. maintaining CF service records & reports, filing Work in coordination with internal departments Work to PAGB-CSC2 processes and procedures Follow company directives and guidelines, including; " Health and Safety Policy " Product Liability Standards " Quality Policy " Corporate Values " Business Code of Conduct " Information Security & Data Protection Rule Knowledge and Skills: The job holder will hold the following knowledge and skills Customer Service Excellence Ability to process data within deadlines & priorities Strong communication skills Flexible, Team player Packaging engineering knowledge (beneficial) SAP knowledge (beneficial) IT conversant (Microsoft Office minimum) Salary £25k to 27k - Depending on experience + Lots of benefits Click apply or for more information please contact Hannah-Laura at Pertemps Derby on (phone number removed)
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  • Job Reference: 718106542-2
  • Date Posted: 21 September 2022
  • Recruiter: Pertemps Derby
    Pertemps Derby
  • Location: Derby
  • Salary: £25,000 to £27,000
  • Sector: Administration
  • Job Type: Permanent