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Service Desk Operator

Location
Aberdeen
Salary
£21,000 to £23,000
Job Type
Permanent
Posted
21 Sep 2022
Main Purpose: Support Service Desk Manager and other members of the team in the delivery of FM Contracts delivered. Communicate effectively with clients and operational staff as required. Duties: Dealing with Works Orders (both PPM and Reactive) submitted through the system. Answering Telephones, Generating and Planning Work Instructions for Maintenance Engineers and passing work instructions to operatives/sub-contractors Monitoring Job Progress, recording on the work orders and keeping customers informed thought the work process Ensuring all work orders are closed out in a timely fashion and within SLA, completing all fields with relevant information, such as purchase orders, service reports and log notes Checking and ensuring that technicians paperwork, service reports and timesheets etc. are completed accurately and on time Timely preparation of statistics for monthly client reports for presentation to the contract's managers to the requested format Planning in reactive works for engineers and organising PPMs for the month ahead Skills & Desirables Understanding of asset management principles and maintenance techniques Understanding of building services Excellent PC skills and the use of Microsoft Office Experience in the use of a CAFM systemResourcing Group is acting as an Employment Agency in relation to this vacancy
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Details

  • Job Reference: 718106830-2
  • Date Posted: 21 September 2022
  • Recruiter: Resourcing Group
    Resourcing Group
  • Location: Aberdeen
  • Salary: £21,000 to £23,000
  • Sector: Administration
  • Job Type: Permanent