Your upbeat attitude and ability to engage customers keeps the sales floor energized and Sales Associates motivated. Under the direction of the Assistant Store Manager, Sales you lead your team to meet daily sales goals - and exceed customer expectations. With a constant eye on the sales floor, you adjust staffing as needed to be sure every customer gets personal attention. You're a mentor. You coach and develop creative ways to encourage your team to meet sales goals and turn out a top-notch performance every day. You provide productive feedback and thoughtful guidance to Sales Associates, grooming them for advancement on the sales team.
What you'll do:
- Lead and model company core selling and customer service standards.
- Accountable for achieving sales goals and customer service standards by holding sales, customer service and stock associates and Managers on Duty (MODs) accountable for brand goals and standards.
- Train and develop associates on product knowledge, selling, customer service, operations, visual merchandising, policies and procedures, as applicable, in partnership with the Assistant Manager.
- Lead and manage associate workload in partnership with the Assistant Manager.
- In coordination with the Assistant Manager, support all aspects of performance and development for designated associates to encourage professional growth and goal achievement.
- Provide specific and timely feedback about performance directly to associates and share observations with the management team.
- Communicate regularly with the Assistant Manager to review business results, execution of plans/strategies, customer feedback and associate performance.
- Coach associates on exceptional and opportunity performance and maintain a strong visible presence on the salesfloor.
- Demonstrate an understanding of CB2 visual merchandising standards by maintaining all store displays, features and uprights.
- Learn and exhibit competency in all front/back of house processes and standards.
What you'll bring:
- Excellent reading and written language skills (English)
- Strong communication and interpersonal skills
- Excellent organizational and time management skills
- Strong proactive problem solving skills
- Demonstrated ability to set expectations and hold others accountable
- Strong delegation skills in support of execution and driving results
- Proven ability to build a culture focused on success and teamwork
- 2+ years customer service or retail leadership experience
- Experience with Microsoft Office, Google applications, computer systems and tablet devices
- Associate degree or equivalent preferred