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Workforce Management Forecaster

Location
Palatine, Illinois
Job Type
Permanent
Posted
30 Jul 2022

Workforce Management Forecaster
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144


Customer Service is the heartbeat of our company. We depend on our Call Center employees to serve our customers and fulfill our promise of reliability.

Better together than apart. This position is on-site, and we are looking for good people who share our passion.

Position Responsibilities 

  • Utilize correlation analysis to relate customer contact demand with order and sales figures to develop long-term forecasts.

  • Develop and maintain forecasts for several contact types through use of weighted averages, indexing, seasonality and trend analysis.

  • Measure forecast performance by creating and / or providing metrics and measurements that illustrate forecasting efficacy.

  • Effectively communicate data trends and future outcomes to leadership, including senior management.

  • Analyze and report on volume and staffing trends to provide overall coverage improvement recommendations to leadership.


Minimum Requirements

  • Bachelor's degree.

  • 3+ years customer service and / or data analytics experience.

  • 2+ years of WFM experience using WFM software.  NICE WFM (IEX) scheduling system experience preferred.

  • Ability to forecast for volumes and associated staffing requirements in a dynamic environment.

  • 3+ years of Excel experience with intermediate knowledge of formula definitions.

  • Be an active participant in a "hands-on" work environment.

  • Exhibit strong written / verbal communication and organizational skills. 

Benefits

  • Complete insurance coverage that includes medical, dental, vision and more.

  • 401(k) with 5% employer match.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

  • First-class fitness center.

  • Beautifully maintained walking trails.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,500 employees across 12 locations, it's time you joined Uline.


Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled


#LI-DR1
#CORP

(#IN-PPCS)

Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore to learn more!

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Details

  • Job Reference: 672075102-2
  • Date Posted: 30 July 2022
  • Recruiter: Uline
  • Location: Palatine, Illinois
  • Salary: On Application
  • Sector: Administration
  • Job Type: Permanent